Payment processing.

This is the crucial responsibility which needs utmost care. Not only a sound knowledge of taxes but the knowledge of the operation of card machines is also imperative to process the payments.

The main Payment types are: 

-Cash transaction 

- Debit card 

- Credit card 

- Part cash/part debit card 

- Loyalty card 

- Gift voucher

There should be maintenance of adequate change in the cash box to facilitate this process.

The invoices should be carefully generated using manual or compute rised billing systems as per the salon procedures.

The applicable discounts or offers should be carefully and accurately calculated and applied to the invoices.

Loyalty cards pose an effective way of generating client loyalty. Points are awarded when products and services/treatments are bought by the client and can be redeemed against future products and services/treatments. The receptionist should know how to redeem the points if the client wants to redeem them.

Receptionist must know the salon procedure for both selling and redeeming gift vouchers.

They should be able to handle the customer queries related to the bills and explain it to them politely.

They should escalate the severe issues to higher authority, such as, damaged or counterfeit currency, declined cards, defected cheques, aggressive customers, damaged appliances, etc.

They should never disclose passwords or confidential information to any person.

They should know how to operate swipe machines.

They should be able to calculate and handover the money and receipts to the designated personnel at the end of the shift.