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Explain the post registration process after a guest has checked-in into his room? |
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Answer» The post registration activities are as follows: 1. Check-in of the guest in the PMS or computer system: This enables all other departments to know about the check-in of guest, his credit status and also to activate all guest services for his benefit. In a manual system this is achieved by sending arrival notification slips to different departments of the hotel. 2. Opening of guest folio: The guest folio is opened by the front office cashier. Any advance received from the guest is considered as the opening balance of the folio. 3. Preparing the arrival errand card: Bell desk prepares an arrival errand card which has the details of luggage sent to the guest room. 4. Updating the guest profile: The guest profile in the computer is updated on the basis of any information given by the guest in the registration. The update may include guest address, passport details, credit card number etc for future usage. 5. Updating the A&D register: Arrival and departure register is updated for every arrival and departure in a hotel. Therefore, as part of post-registration activity the arrival side of A&D register is updated by the receptionist. 6. Preparing C form: The C-form is a mandatory document which is prepared for all foreigner guests and sent to Police Commissioner’s office within 24 hours of a guest’s check-in. |
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