Code of conduct 

• All employees in a salon are expected to conform to standards of reasonable conduct which reflect professionalism: 
• Show respect and be fair and courteous to others. 
• Do not criticize other staff or salons. 
• Be honest and always keep your word. 
• Behave in a professional manner. 
• Unlawful discrimination or harassment should not be tolerated and should be reported immediately. 
• It is inappropriate to speak about religion, politics, another person's sex life, gossip or to swear.

Once a contraindication to any treatment is diagnosed, it is important to handle the situation with tact and sensitivity. Your client may be shy and embarrassed about their condition and will appreciate if you are discrete and helpful. You should: 

a. Avoid speaking loudly about the condition.

b. Reassure the client and inform them of the available treatments. 

c. Maintain professional and caring behaviour Tolerance and Respect.

As a Beauty Therapist you will come into contact with many different people, and not always will you agree and understand many of their values. However, you must learn to recognise different values and respect the rights of anyone who thinks differently to you. It is important not to show any prejudice e.g. racial or religious intolerance. We have laws, which make it illegal to discriminate against another person on the grounds of their sex, race, disability, religion, sexual orientation or political beliefs. Confidentiality: Clients will often discuss their personal life with you. You should always be polite and listen. However, when a client confides in you, it is important to be discrete and not to repeat what the client has said. Always remember the professional nature of your relationship with the client. If possible, discourage your client from divulging extremely personal and intimate information.