Elaborate the main functions of Reception/Registration Desk.

1.	Elaborate the main functions of Reception/Registration Desk.
Answer» Reception/Registration Desk: This section is located in the lobby. It also allocates the room and establishes the room rate for different types of guest. The person of the section is called Receptionist and he/she has direct contact with the guest. The functions of this section are: 1. Warmly receiving all arrival guests. 2. Perform pre-registration formalities for group, VIPs and disable guest. 3. Complete registration formalities and perform guest check-in. 4. Assign a room type and a room rate for each guest. 5. Co-ordinate closely with House-Keeping department for the cleanliness of department, guest room, room change and OOS (Out of Service)/UR (Under Repair) rooms. 6. Issue VIPs amenities voucher to the Food and Beverage service. 7. Co-ordinate closely with bell desk for luggage handling and room keys. 8. Forecast room occupancies.

Answer»

Reception/Registration Desk: This section is located in the lobby. It also allocates the room and establishes the room rate for different types of guest. The person of the section is called Receptionist and he/she has direct contact with the guest.

The functions of this section are:

1. Warmly receiving all arrival guests.

2. Perform pre-registration formalities for group, VIPs and disable guest.

3. Complete registration formalities and perform guest check-in.

4. Assign a room type and a room rate for each guest.

5. Co-ordinate closely with House-Keeping department for the cleanliness of department, guest room, room change and OOS (Out of Service)/UR (Under Repair) rooms.

6. Issue VIPs amenities voucher to the Food and Beverage service.

7. Co-ordinate closely with bell desk for luggage handling and room keys.

8. Forecast room occupancies.

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