Discuss four advantages and four limitations of telephone services in

1.	Discuss four advantages and four limitations of telephone services in an organization.
Answer» Advantages of the telephone service : • It saves time by providing immediate contact. It is a very fast mode of communication. • It overcomes the distance barrier and avoids the need for face-to-face conversation. • It provides immediate feedback. The speaker can explain and clarify his message to ensure that it is properly understood. • It reduces status barriers. There are certain things which people hesitate to say in face-to- face meeting but which can be said over the phone. Disadvantages of the telephone services : • In telephone conversation, facial expressions and gestures cannot be used to supplement words. • The receiver of a telephone call cannot go over the message again and again and there is little time to think. • It is not possible to judge the mood or temper of the receiver. • It is not suitable for lengthy messages.

Discuss four advantages and four limitations of telephone services in an organization.

Answer»

Advantages of the telephone service :

• It saves time by providing immediate contact. It is a very fast mode of communication.

• It overcomes the distance barrier and avoids the need for face-to-face conversation.

• It provides immediate feedback. The speaker can explain and clarify his message to ensure that it is properly understood.

• It reduces status barriers. There are certain things which people hesitate to say in face-to- face meeting but which can be said over the phone.

Disadvantages of the telephone services :

• In telephone conversation, facial expressions and gestures cannot be used to supplement words.

• The receiver of a telephone call cannot go over the message again and again and there is little time to think.

• It is not possible to judge the mood or temper of the receiver.

• It is not suitable for lengthy messages.