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Despite the lack of enough opportunities to differentiate the service offerings, service organizations try to gain customer loyalty by differentiating their services on the basis of the Despite the lack of enough opportunities to differentiate the service offerings,(a) offer, delivery and image of the organization. (b) offer, process and image of the organization. (c) offer, perishability and image of the organization.(d) offer, feel and image of the organization. |
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Answer» Correct option is (a) offer, delivery and image of the organization. |
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