Answer» - Physical Ability: Front office operations require the staff to stand for long hours at a stretch. The staff must be sturdy, agile and active throughout the shift.
- Honesty: Honesty is the best policy. Without adherence to this basic quality, good traits in character will go in vain.
- Confidence: Front office personnel must be confident in everything they do. If the staff know their job and are honest, they will have confidence in doing everything in their job.
- Punctuality: In hotel job nothing should be kept pending or delayed. Never get the habit of procrastination in the job.
- Pleasing Personality: Guests like to be handled by smart and cheerful staff at the desk. Front office staff can generate a good image in their manner of dress, communication and efficiency.
- Patience: Staff should control mental stress while on rush of handling lot of guests or while on too much work pressure at reception, cash counter or at bell desk, have patience and do everything smoothly
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