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A customer approached you on the shop floor. He appeared flustered and angry. Hewanted to return an electric hand mixer that he purchased 3 months ago from thisstore. He said that he has only used the mixer twice and on the second occasion thewhisk attachment broke off in the pudding mixture he was preparing and he couldn'tattach it back onto the mixer handle. The customer has no receipt for the purchase.David Clapton normal returns policy is 'no quibble' 28 day refund or exchange for allpurchases. After this time customers need to show a receipt as 'proof of purchase'.When you informed the customer of this he started shouting at you saying that hecouldn't believe that he was being treated in such a manner and that he had clearlybeen sold faulty goods.What is the most effective response in this situation? |
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Answer» I'm sorry SIR, but the RULES are rules. You COULD ask my SENIOR officer and then I'll help you. |
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